Customers in the Republic of Ireland Only: 

Please use Click and post for easy and low cost shipping of €4.95 per parcel (More details below)

https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

We want you to be 100% satisfied with your purchase and Logues.ie will gladly refund, exchange  your unworn purchase within 30 days of date shown on invoice/receipt. 

We have extended our returns policy for the Covid-19 Crisis from 14 days to 30 days. 

If you need more information and wish to return an item you purchased online for whatever reason you may contact us by email at info@logues.ie. 

 

Thank you and be safe in these difficult times,

Logues shoes online Team

 

 

In order for goods to be refunded, exchanged or credited:

- Shoes must be unworn and only tried on when on carpet
- Shoes must be in their original condition
- Shoe must be returned in their original box
- All returns, exchanges and credits must be accompanied with the original receipt within 30 days of date shown on invoice.

We aim to have  Refunds  processed within 1 day and up to 5 working days depending on busy periods after receiving the goods at our Head Office using the original method of payment at the time of purchase.

(Please include your full name, address, contact telephone number along with your order/receipt number and details of exchange or refund). Once we receive it back to the office we will take care of the rest and send over conformation via the email. 

  

Ireland and the Rest of World

Postage costs for returns on items which have no faults or defects are solely the responsibility of the client and Logues.ie cannot be held liable for any such expenses. Postage is non-refundable.

 

When returning goods in store to: Logues shoes, Eyre Square, Galway.

Please note that refunds can only be processed using the same method of payment as used originally by web site payment services and cannot be processed at the till point on the day and will be processed as soon as possible from the back office and a refund confirmation email will be sent..

We can however refund the entire or part payment to a logues Gift card should you wish to make a Different purchase on the day.

 

Customers in the Republic of Ireland Only: Please use

Click&Post ( With An post.ie)

If you wish to return your order, we recommend doing so by purchasing a label on An Post's.ie. This service costs €4.95 & is payable by card directly with An Post. With this option you can chose to have your item collected or drop it to you nearest post office.

Here is a step-by-step guide for you:

  1. Click on this link Click&Post to be redirected to An post.ie site.
  2. Click on book a return, Select Logues Shoes on the retailer list followed by the reason for your return and your order number from our email that we sent you.
  3. You can choose to drop your purchase off at your local An Post office or if you would like to have An post collect them from you.
  4. Enter your details and click the box that you agree to An Post’s terms and conditions.
  5. Click “Confirm Drop Off/Collection” to be directed to a secure page where you can enter your payment details.

Once you have filled out the necessary information online, you will be provided with a unique code.

AIf you have booked a return for collection from your home or work, you don’t have to print the label as An Post’s driver will supply it. 

B: If you have booked a return for Drop off to you local post office bring the unique code with you to have a label printed and your post returned to us. 

Please be aware That some smaller An Post offices may be unable to print your label for you and we suggest arranging a collection from An Post if you don't have access to a printer. 

 Goods to be returned / exchanged can be posted back to:

 Logues shoes, 

5/7 Williamsgate Street, 

Eyre Square, 

Galway, 

Ireland.

H91W6W7 

 

Phone : 00353 (0)91 564061  

Fax : 00353 (0)91 564738 

Returns E-mail Address - info@logues.ie

  

Note: We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit and we therefore advise you take out shipment registration and insurance with your postal carrier. Logues.ie will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

Please note: Unless the description states otherwise our footwear is not Waterproof. 

 

Returns can also be taken back to our store in Eyre Square, Galway along with proof of purchase. 

Once we have verified the fault and its warrants replacement, a repair or a refund. We will do as soon as is possible. 

Under no circumstances will an item be replaced until goods have been received back to logues shoes for inspection. 

Postage Costs incurred by customers while returning items deemed to be faulty to Logues Shoes will  be reimbursed once proof of postage is provided and shoes were purchased online. 

Nothing in these conditions affects your statutory rights as a consumer. 

 

Exchange  

If you are wishing to exchange your purchase for another size or style, please send an email to info@logues.ie letting us know what item(s) you require so that we can check availability and if available place them on hold for you. All items will be held for 7 days. If your return parcel and receipt have not been received by then the item(s) will be placed back on the shelf.

 

 

Due to the sales on the shop floor, some products might go out of stock and your order may be cancelled.